Features
MAPFRE, Insurance Agents Help Towns Get Back to Normal After Gas Explosions
As three Massachusetts towns faced the aftereffects of a series of natural gas explosions in September, finding some normalcy may have seemed nearly impossible. However, this is something MAPFRE ...
InsurTech Profile: Kordinator Adds Empathy to Automated Customer Service
Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every ...
Relax, Uber’s Not Interested in Entering Insurance Business
While it is weighing providing benefits and insurance to its independent contractor drivers, ridesharing giant Uber is not interested in getting into the insurance business itself. Rather, the global ...
Why Carriers Need to Rethink Their Approach to Data Technology
Most carriers recognized long ago that making it easier for agents to do business with them has competitive advantages. Companies have made an effort to simplify the submission and underwriting ...
Redefining Culture to Stay Ahead of the Future of Work
I am writing this article from my house in Park City, Utah, overlooking Deer Valley Mountain. Today is a regular work day, but I am more than 1,000 miles away from our headquarters and working from ...
Insurers’ Growth Strategy: It’s All About Results
Insurance companies today are all targeting profitable growth. There's a buzz in the marketplace that one can shoot in any direction and hit their target. It's not that easy, however, because real ...
Stunning Successes: InsurTechs Positioned for Network Control and Market Dominance
John D. Rockefeller was easy to overlook. He didn't drink alcohol, smoke, swear or lose his temper. He ate no more than was necessary and went to bed early. Yet, he and his partners at Standard Oil ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...