Features
Seeding Innovation With Purpose: A 2021 Priority
The Chinese use two brush strokes to write the word "crisis." One brush stroke stands for danger, the other for opportunity. In a crisis, be aware of the danger—but recognize the opportunity. This ...
Sustaining Culture in a Virtual World
Nearly a year has passed since the industry largely transitioned to a virtual workforce due to COVID-19. While organizations likely used Zoom, GoToMeeting or other web conferencing tools prior to the ...
Breaking the Mold: Sompo GRS and Its CEO
The recipe for building a billion-dollar-premium commercial insurance operation from nothing in four years involves mixing a new model for doing business with a supportive and visionary executive ...
How to Avoid Litigation With Pre-Suit Claims Analytics
Litigated claims are a key driver of increasing loss and expense ratios for property/casualty insurance carriers. Data-driven approaches—in particular, suit avoidance techniques and proactive ...
What We’re Doing to Attract Talent to the Industry: AM Best Rating Services CEO
Ten years ago, I started asking myself a question: What have you done to attract talent to the insurance industry? It was around that time we began hearing about the impending "talent gap," the ...
For Insurers, Digital Ecosystems Are Now Vital Economic Tools
It is clear that traditional end-to-end business models are breaking down in every industry, including insurance. In the digital era, the standards of service are continually rising, making it ...
Not-So-Strange Bedfellows: Agents and Digital Insurers
Amazon distributes e-books on iPads. Samsung supplies smartphone screens to Apple. "Coopetition" is nothing new in the business world. In fact, new partnerships are constantly forming that ultimately ...
ESG in Insurance Underwriting: European Insurers Lead the Way
There's a gripping moment in Shakespeare's "Othello" when Cassio, hoodwinked by Iago into losing Othello's trust, repeats, "Reputation, reputation, reputation! O, I have lost my reputation! I have ...