Tokio Marine is partnering with an InsurTech startup to use artificial intelligence as part of its auto damage evaluations. Axon Underwriting Services LLC is debuting a new offering as part of its product roster for small to medium-sized businesses.


Tokio Marine is partnering with startup Tractable to process auto damage through the use of artificial intelligence.

The global property/casualty insurer said the effort would take place across its insurance operations in Japan, accelerating how quickly claims can be processed for policyholders.

Tractable’s AI technology uses computer vision to look at photos of car damage, making sense of it as a human would, in near-real time. Tokio Marine will use the AI to understand the full range of repair decisions available to it, including recommended repair, paint and blend operations, as well as the labor hours required. Tokio Marine noted it has worked with Tractable since 2018.

Using AI in this way can increase the speed of remotely reviewing claims from days to minutes, removing inefficiencies from the process, the companies said.


Axon Underwriting Services LLC, a specialty lines program administrator, said it would offer CyberAdvantage as part of its suite of insurance products for small to medium-sized businesses.

Axon’s CyberAdvantage, backed by Lloyd’s of London, responds to client breach and ransomware incidents providing response services, defense cost, business interruption, data recovery and credit monitoring coverage.

Clients will also benefit from Axon’s claims team and outside legal resources, including pre- and post-breach resources.

Sources: Tokio Marine, Axon