Markel Corp. has named Mike Clancy as Chief Operating Officer, Markel Claims.
In Clancy’s new position, he will be based in Richmond, Virginia and report to Nick Conca, Chief Claims Officer.
Clancy will focus on improving the customer experience and managing the relationship between claims and underwriting, leveraging data and analytics and applying technology to make the claims process easier to navigate, the announcement said.
Clancy joined Markel in January 2012 as a Managing Director focused on business efficiencies and developing tools to support operating discipline.
Prior to joining Markel, Clancy worked for the Boston Consulting Group (BCG) and was a consultant for Markel. He has 20 years of experience consulting to the insurance and financial services industries. Prior to joining BCG, he held positions in financial services consulting, including co-founding research and advisory firms in New York and Washington, D.C.