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How to Continue Providing Top Customer Experiences After a Merger
Merger and acquisition activity in the insurance sector accelerated in 2021. That trend is expected to continue through 2022 as acquiring companies seek to enter new markets, access additional ...
Modernizing an Antiquated Industry One Data Point at a Time
We've all heard the corporate mantra, "The customer is at the center of everything we do." While admittedly cliche, it's not a mantra to be taken lightly by companies in the insurance industry. When ...
Commercial Litigation Funding and Social Inflation: A Non-Sequitur
Voices in the insurance industry have recently called for the regulation of commercial litigation funding on the ground that it is "a key driver of social inflation." Such calls to action lack ...
Five Essential Considerations in Evolving Predictive Modeling
The majority of insurers have implemented sophisticated predictive models over the past decade, often in their pricing and automotive lines of business. Despite strong evidence of impact, many are ...
Lawyer-Turned InsurTech Founder Looks Into Cloud to Settle Tesla Claims
While Tesla has designs on using the data it collects to price insurance policies, the founder of an InsurTech is using it for the other end of insurance transactions—to unravel the story of ...
Chocolate and Asynchronous Work: How Insurers Are Fixing Zoom Fatigue
If the traditional in-office, nine-to-five workday led to employee burnout, many say the virtual work environment proliferated during the pandemic is leading to another type of exhaustion: Zoom ...
8 Emerging Risks to Watch: Gas Stoves, Underground Fires, Trackers
In this edition of Risk Alerts, we highlight underground coal fires, trackers being used as stalking tools, BadUSB drives and methane leaks, among other threats. A hidden risk: underground coal ...
Head of Remote Work: New Management for the New Workforce
The way Ernie Feirer sees it, today's workforce requires a complete shift in management style. "When I think about managing people in this new paradigm, I can't really observe people like I used to," ...