Members Only Content
Lloyds’ CFO Keese Sees Inflation as Biggest Challenge for Insurers in 2022
The insurance industry has faced myriad disrupters during the past several years, ranging from the ongoing effects of a global pandemic to climate risks to technological advancements. However, the ...
Embracing the ‘Future of Work’ in Insurance
As a native of St. Lucia in the Caribbean, I knew immediately when I moved to the United States that I was different. From an early age, seeking to understand others was the primary way in which I ...
Why Carriers Aren’t Being Commoditized, but Value-ized
Big tech companies with relevant consumer data have been eyeing the insurance industry for the past few years and looking at how they can use their insights into customer behavior to reinvent the ...
Executive Viewpoint: In the Competition for Top Talent, Innovation Matters
In today's highly competitive job market, attracting the right talent is not just about money. It isn't necessarily about offering flextime or office perks, either. For most would-be employees, ...
Today’s Culture, Tomorrow’s Success
Every month since the onset of the pandemic, American workers started quitting their jobs. In November 2021, the number of people who quit their current positions just that month topped 4.5 million, ...
3 Myths About Online Customer Acquisition Held by Independent Agency Carriers
Even as consumers continue to navigate toward online shopping channels, many independent agent carriers have hesitated to invest heavily in online customer acquisition. While digital performance ...
How to Continue Providing Top Customer Experiences After a Merger
Merger and acquisition activity in the insurance sector accelerated in 2021. That trend is expected to continue through 2022 as acquiring companies seek to enter new markets, access additional ...
Modernizing an Antiquated Industry One Data Point at a Time
We've all heard the corporate mantra, "The customer is at the center of everything we do." While admittedly cliche, it's not a mantra to be taken lightly by companies in the insurance industry. When ...