Reach Out and (Virtually) Touch Your Clients

The mother-in-law of a colleague of mine, a spry young woman in her early 80s, recently had open-heart surgery. As is sometimes the case even after successful surgery, full recovery can take a while ...

Predictive Modeling Pitfalls

There are many success stories featuring predictive models, but what does not get as widely reported are the failures: mistakes that range from subtle misinterpretations and minor miscues to ...

Predictive Modeling: A Breakdown

There are many success stories featuring predictive models, but what does not get as widely reported are the failures: mistakes that range from subtle misinterpretations and minor miscues to ...

The IT Talent Question: Build or Buy?

Most insurance CIOs and IT leaders have grappled with the build-or-buy question as it relates to software. But the thornier and possibly more important context for the question is how it applies to ...

Commercial Auto Insurers Still Struggling

Underwriting results in most commercial lines insurance segments have noticeably improved over the last two years. However, commercial automobile insurers continue to struggle as this industry ...