Members Only Content
MAPFRE, Insurance Agents Help Towns Get Back to Normal After Gas Explosions
As three Massachusetts towns faced the aftereffects of a series of natural gas explosions in September, finding some normalcy may have seemed nearly impossible. However, this is something MAPFRE ...
Why Carriers Need to Rethink Their Approach to Data Technology
Most carriers recognized long ago that making it easier for agents to do business with them has competitive advantages. Companies have made an effort to simplify the submission and underwriting ...
Insurers’ Growth Strategy: It’s All About Results
Insurance companies today are all targeting profitable growth. There's a buzz in the marketplace that one can shoot in any direction and hit their target. It's not that easy, however, because real ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Reputational Risk: A Strategic Element
A company's reputation cannot be seen, touched or assigned a balance sheet value. It is a perception, a feeling that keeps customers coming back and bringing others if the experience is that good. ...
Toxic Cultures: How Bad Customer Experience Impacts Employees
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...
A New Baseline: InsurTech Shifts Insurer Expectations of Core Vendors
For decades, the insurance industry has bought, sold, replaced and implemented technology solutions in a predictable pattern. Analyst firms collected anecdotal and hard data on purchasing patterns ...
Technology, Trust and Ethics: An Actionable Governance Toolkit for a Disruptive Time
The Fourth Industrial Revolution has ushered in a brave new world few of us can begin to fathom— including those who fancy themselves cutting-edge techno-geeks, super experts and digital business ...