Strategy
USAA’s Insurance Arm, Mercedes-Benz Tie at Top of Customer Service Ranking
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...
Be Ready for a Crisis Before It Strikes
An effective crisis response starts long before a catastrophe occurs, with people, preparedness and testing, says a recent article from PwC's strategy+business. People: Governance Structure and ...
Bridging the Expectation Gap Between Millennials and Baby Boomers
The rapid pace of technological development is transforming the way customers interact with many industries, and insurance is no exception. With the rise of mobility, expectations about communication ...
Setting PURE Group Apart: The EQ Strategy for Successful Member Engagement
When the founders of PURE Group set out to create a new insurance company in 2006, the challenge was a large one. Insurance was, and continues to be, a mature market with well-entrenched leaders. ...
UK Insurer Aviva Will Launch Cyber Insurance for Small Businesses
British insurer Aviva plans to launch a new product to cover small and medium-sized businesses against cyber attacks later this year as part of an expansion of its specialist insurance division, its ...
Hiscox/Bold Penguin Partnership Envisions Online Future for Commercial Lines P/C Agents
Hiscox inked a new partnership deal with Bold Penguin, an InsurTech startup known for an online marketplace portal for commercial lines property/casualty agents. Neither side is disclosing financial ...
W.R. Berkley Is Launching Two Mexico Subsidiaries
W.R. Berkley Corp. said it has formed two subsidiaries in Mexico: Berkley International Fianzas México S.A. and Berkley International Seguros México S.A. Both have been granted official ...
EXCLUSIVE: Hamilton Insurance Chief Strategy Officer Deutsch to Depart; Helped Build U.S., Lloyd’s Operations
Bob Deutsch, Hamilton Insurance Group's first-ever chief strategy officer, is leaving his position. Deutsch's planned departure after three years on the job is connected largely to several corporate ...