Leadership & Strategy
Five Leadership Lessons From an Insurance Industry VP
Over the course of my career, I've been fortunate—or purpose-driven enough—to have worked for companies that value leadership. One of my early jobs was with a wildly successful software company ...
Build a Better Company by Recognizing Employees Who Do Things the ‘Right’ Way
One way to be a good leader is to proactively search for and recognize employees who are doing things the right way. That's a tip from Bruce Jones, senior cast development director at the Disney ...
QBE North America Adds AI Virtual Assistant to Claims Reporting Process
Some QBE North America customers will now interact with an artificial intelligence virtual assistant while reporting claims. The specialist insurer said its TextQBE services will improve and enhance ...
InsurTech Carrier Growth Slows in 2018
The three property/casualty venture-backed U.S. InsurTech startups—Lemonade, Metromile and Root—finished 2018 with pretty good results. Quarterly growth was the slowest ever, but all three paid ...
New Vanity Metrics vs. Old School KPIs: Evaluating InsurTech Performance
Since I began a quarterly discussion of U.S.-based InsurTech carriers' financials based on their public filings last year, many have responded that these players needed to be evaluated on other ...
Chubb CEO Greenberg Continues Push for a More Humane (and Business-Savvy) Immigration Policy
For the second year running, Chubb Chairman and CEO Evan Greenberg is railing against the U.S.'s current immigration policy. Greenberg, without mentioning U.S. President Donald Trump by name, used ...
The Latest Launches From AXA XL and Everest Insurance
AXA XL's North America marine insurance business added to its inland marine coverage. Everest Insurance revamped its Multinational coverage form. *** AXA XL's North America marine insurance business ...
Why Insurers Need to Offer Customers Self-Service Options
Today's smartphones are more powerful than the computer that once dealt a world-champion chess player his first loss. But when it comes to using the power of mobile to enhance the customer ...