Leadership
Markel Strategy: Growing a Company ‘Built to Last’
Wall Street and financial analysts like to focus on next quarter's profits and losses. But such an approach is not always the best way to run a business for the long term, affirmed Richie Whitt, ...
For Great Leaders, Failure Matters as Much as Success
Failure is as much a part of life as success, and so it is the case with chief executives and other leaders. Every executive that successfully seals a deal, launches a product or tests an innovative ...
The First Audience
"As I looked at the aggressive nature of our plan, there was a set of people who didn't fit the plan or didn't have the right skill set or didn't have the right attitude. We're hiring like crazy for ...
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
The Sharing Leader
Some aspiring leaders think that it is lonely at the top. Not so. Or at least it doesn't have to be. The really effective leaders have learned—and understand—that they cannot do it alone. They ...
Innovation Unleashed
William is my dog. By all customary and conventional measures, Willy is not a nice dog. He is not a dog you would encourage your children to entertain. But I love him. Willy is a sad, mad dog with ...
Five Ways to Turn Top Performers Into Leaders
You know your company's top performers. And of that group, you probably have a pretty good idea which workers have leadership potential. But how can you help those top performers improve their ...
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...