Features
Getting Ready for AI: A 5-Step Practical Approach for Insurers
Artificial intelligence (AI) is rapidly proving its business worth across many industries, and insurance is no exception. AI can enable smarter ways to sell products and services, whether powering ...
Realistic Steps for Improving Your Return on Insurance Data
The insurance industry's return on investment has reached its lowest level in decades, according to the 2016 Annual Report on the Insurance Industry by the U.S. Federal Insurance Office. Primary ...
FTI Consulting Client Example: Building a More Profitable Customer
FTI Consulting was engaged by a multinational insurance group with the objective of enabling the client to use existing customer data to better understand customer behaviors across product lines; ...
Zurich NA CEO Foley: Why Now Is the Time for More White-Collar Apprenticeships
Following the Trump administration's "Workforce Development Week," I'm particularly appreciative of the administration's support for apprenticeships as a way to spur job growth. There simply aren't ...
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Unlearn, Relearn and Deep Learn or Be History: Carrier Implications of Machine Learning
Something weird happened recently: My mum asked me if I had heard of this thing called machine learning (ML). Other than thinking she is hanging out with the wrong crowd, it got me thinking how ...
Celent Report: P/C Innovation Picking Up Steam But Not ‘Disruptive’ Yet
The people specifically charged with moving innovation forward at property/casualty insurance companies are more optimistic about reaching their goals and garnering organizational support for their ...
Rethinking Insurance Work: How Claims Processing, Agent Jobs Will Change
Technology, artificial intelligence (AI) and the Internet of Things (IoT) offer new opportunities for insurance companies to be more cost-effective and innovative. However, in order to maximize these ...