Content from Susanne Sclafane
From the Front Lines to the C-Suite: Farmers’ David Travers
When he was taking policyholder phone calls as a customer representative for a direct writing carrier 26 years ago, David Travers did not have designs on a position in the C-suite of an agency ...
Endurance Specialty’s Catherine Kalaydjian: Thriving With Change
Just six months after John Charman took the reins of Endurance Specialty Holdings in May 2013, he announced to the investor community that the management team had been completely restructured. In ...
RLI’s Michael Stone: Managing People Is the Key to COO Role
"If you can keep your head when all about you are losing theirs…" With apologies to Rudyard Kipling, you might finish that sentence with the phrase "you can be the chief operating officer of a ...
RLI Takes LEAD on Succession Planning With Formal Talent Program
Michael Stone, the chief operating officer of specialty insurer RLI Corp., is perfectly clear about the role of leaders in the property/casualty industry. "At the end of the day, it's all about ...
QBE’s Sue Harnett: Leading a Transformation
Operational transformation is a central activity at QBE these days, and leading the change in North America since late 2012 has been Chief Operating Officer Sue Harnett, a 30-year veteran of ...
What It Takes to Be a P/C Insurer COO: Executive Recruiter Views
The leaders of operations of property/casualty companies carry various titles and have a wide range of responsibilities—so different, in fact, that even industry executive placement experts have a ...
Does Your Company Need a COO?
Some P/C insurance companies have chief operating officers; some have more than one. Others have chief operations officers. All are C-suite positions. But does every carrier actually need a leader of ...
Beyond a Sense of Humor: What Does It Take to Lead P/C Operations?
When Carrier Management interviewed three chief operating officers and two chief operations officers of property/casualty insurance companies recently, all five said a sense of humor was one of the ...