Lessons On Value and Innovation

My neighbor has Hank Greenberg inscribed on one of his balls; he is inordinately proud of this. You might say he's a fan. The circumstances under which I discovered my neighbor's asset need not ...

The Proactive Leader

Many managers believe that their job is to resolve problems that arise. They wait for the next challenge. And many are excellent responders to those challenges. But isn't the more important side of ...

Are Underwriters, Agents Endangered by AI?

"Meet your new underwriter." That's the caption under a photo of a robotic hand holding a pen that the digital news outlet Quartz (qz.com) used to introduce a recent article about an insurer using ...

AI and Insurance: Are Claims Jobs in Danger?

Mirroring the actions of at least one large Western insurer, a Japanese life insurer announced it would introduce cognitive computing in its claims department in late December. Unlike other insurers, ...