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Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
ProPublica, Consumer Reports Respond to Criticism of Report on Auto Insurance Prices in Minority Areas
ProPublica and Consumer Reports have issued a response to the opinion column by Insurance Information Institute's James Lynch criticizing their report, Minority Neighborhoods Pay Higher Car Insurance ...
I.I.I. Viewpoint: Why ProPublica’s Auto Insurance Report Is Inaccurate, Unfair and Irresponsible
It looks like ProPublica failed its first actuarial exam. The renowned investigative journalism website has, along with Consumer Reports magazine, published reports that auto insurers systematically ...
Autonomous Vehicles, Smart Homes Lead to Shifts in Exposures—and Underwriting
Today's insurers want to be there for their customers—literally. With sensors of various kinds in policyholders' cars, homes and personal devices, "exposure data tracking" is rapidly becoming a ...
3-D and 4-D Printing: Transforming Our World and the Trail of Liability
For any property/casualty insurers out there wondering whether to cover exposures from 3-D printing, you probably already are, according to Bob Weireter, senior underwriter of casualty treaty ...
Rail Risks in Focus: Trump’s Promise of Continued Deregulation and Investment Keeps Insurance Opportunities on Track
The growth of short-line and regional railroads over nearly three decades, coupled with safety advancements, have fueled new opportunities for specialty insurers in the United States—and a new ...
How Temporary Employees Are Changing the Modern Insurance Workforce
The insurance industry's talent landscape is experiencing a rapid evolution. The industry workplace of recent years is being quickly replaced by a new "blended" reality. The modern workforce is now ...
A Medical Professional Liability Capital Cushion Is Also a Barrier to Profit
For all the changes in health care over the past 10 years, the principal challenges facing medical professional liability (MPL) insurance have mostly remained the same since its crisis in the ...