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Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...
Donegal Group: Appointments in Underserved Areas
Donegal Group's growth has been fueled by its acquisition of medium-sized "Main Street" carriers. Since 1995, it has completed six acquisitions or participated in other carriers' business through ...
NAMIC: Mutuality as Value Proposition for Millennials
Imitation is the sincerest form of flattery," says Charles Chamness, president and CEO of the National Association of Mutual Insurance Companies, referring to the rise of InsurTech startups like ...
Main Street America: Moving in Right Direction
The Main Street America Group is a mutual insurance holding company that writes business through nine P/C insurance carriers. Based in Jacksonville, Fla., MSA writes more than $1 billion in premium ...
U.S. Mutual Carrier Growth: Hard and Soft Opportunities
When Larry Jansen took over as CEO of Grinnell Mutual five years ago, the property/casualty insurer's future was uncertain. The carrier, he says, had become a "typical 100-year-old" company. "We were ...