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Emotional Intelligence: Do Your Leaders Walk the Talk?
There is a famous story about a visit by President Kennedy to the NASA space center. When Kennedy noticed a man carrying a broom in one of the buildings, he asked: "What's your job here?" The janitor ...
Concrete Steps Carriers Can Take to Help Insureds Improve Cybersecurity
Increasingly, businesses are turning to cyber liability insurance to help manage cyber risks. A recent report from Allianz forecasts that cyber insurance premiums will grow from around $2 billion in ...American Family Using Smartphone App in UBI Driver Safety Program
The average driver spends more than 10 percent of every trip using a smartphone, according to TrueMotion, a technology company that has teamed up with American Family to improve driver safety and ...
CEOs: Do Your Job
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...
USAA’s Goal: Make Innovation Part of Its Cultural Fabric
Wal-Mart gave Jon-Michael Kowall some of his earliest lessons in innovation. The USAA executive was in his early 20s, a Wal-Mart manager-in-training in metro Austin and Corpus Christi, when new ...
Implications of NYDFS Regulations on Cyber and D&O Exposure
March 1, 2017 marks the effective date for the first-of-their-kind cybersecurity regulations from the New York Department of Financial Services (NYDFS). The regulations, which will be phased in over ...
How Insurance Carriers Can Create Workplaces That Attract People and Business
The global insurance industry faces a remarkable talent crisis in the immediate future. With millions of baby boomers retiring annually over the next few years and less than 5 percent of millennials ...
Clarity is Key to Sustainable Positive Culture, Strong Leadership
Everywhere we turn lately, there seems to be a new corporate crisis in the headlines. Some of the largest, most visible and successful companies are being forced to publicly apologize—while ...