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CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
Meet the Insurance Industry’s Talent Gap Solution: The Longevity Economy
In her 1993 book, "The Fountain of Age," Betty Friedan used substantial science to subvert the "age-as-problem" notion, asserting, "Aging is not lost youth but a new stage of opportunity and ...
Put Down Your Smartphone: A Customer-Focused Culture Begins in the Executive Suite
Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...
One Zurich NA Adjuster’s View of Hurricane Harvey
After Hurricane Harvey moved out of the Houston area, Steve Sherin, an executive general adjuster for Zurich North America, spent five days there assessing claims. Because of the extent of the damage ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...
The Great Revival: The Return of Bad Faith Litigation in the United States (Part II)
The first part of this article discussed the history of bad faith and how, after a time, it became limited by courts under the reasonable basis or fairly debatable standard. Now, some recent cases ...
The Great Revival: The Return of Bad Faith Litigation in the United States (Part 1)
Since the late 1960s and early 1970s, the United States has seen the growth of direct actions against insurance companies in what have colloquially been termed "bad faith" actions. These actions have ...
Change Champions: How to Build Innovation Into an Insurance Company Culture
An innovation culture is no longer a nice to have; it's a must have. Innovation is the future. It is a key differentiator in our ability to compete in quickly evolving markets, and it's why we are ...