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Phase Two of Insurance Innovation: Exploring ‘How-To’ Questions
When Celent's Michael Fitzgerald started asking carrier executives how important innovation was to their business strategies back in 2013, 30-40 percent would say it was "somewhat important" rather ...
Insurers Dabbling With Smart Home Tech, but No Winning Model Has Emerged
An instinct for self-preservation has carriers dipping their toes into the smart home technology space, but no U.S. insurer has taken a full plunge so far. The industry hasn't settled on how it ...
‘Underwriting by Google’ Leads to Wrong Answers on Autism Drivers
A chief underwriting officer of one of the largest P/C insurers once said to us, "I don't know what the next asbestos will be, but it will be whatever causes autism." The rate of autism spectrum ...
How a Wisconsin Mutual Insurer Became a Model Innovator
The most innovative ideas in the insurance industry don't always come from global mega insurers with large teams of technology experts that spend all their time devoted to imagining new ways of doing ...
Storytelling Is a Key Soft Influencing Skill, Says UK Consultant, Coach and Storyteller
While everyone has a story to tell, many people fail to realize just how interesting they are. They simply need to learn to tap into their life experiences—and sometimes a coach can help them pry ...
Six Side Effects of AI in Insurance and How to Handle Them
Artificial intelligence, with its ability to analyze large amounts of data, may be the next great thing that is going to transform insurance and perhaps the world. But whatever good AI brings will be ...
It Takes a Leap of Faith, Says InsurTech Founder
For Ilya Bodner, founder and chief executive officer of insurance technology company Bold Penguin, building a fast-growing company has been a long time coming. After arriving in Columbus, Ohio, from ...
Small Biz Success Will Come From Human-Centered Design, Says Hartford Exec
With a team of less than a dozen today, The Hartford's Small Business Innovation Lab in New York City may not seem fully staffed to bring about the changes its leader envisions for the customers his ...