Featured
Are You Managing Your Relationships?
My accountant, Eric, recently told me his son passed the bar to practice law in New Jersey. During our conversation, Eric told me how he had explained to his son this important difference between his ...
Systems Integration: Leave Patchwork Solutions Behind
One of the biggest challenges property and casualty insurers face today centers on the functionality of their legacy systems, which weren't built to align or integrate with other platforms, external ...
Top 5 Imperatives for Insurers in 2019
Strict regulations, fierce competition, new technologies and ever-increasing customer expectations are transforming the very nature of the insurance business. An industry that focuses on managing ...
How to Make It Personal: Online Sales in Insurance
Insurers are realizing the increasing need for a more impactful and tailored approach to their online sales process. A brochure-website doesn't cut it anymore, as customers are expecting to encounter ...
You Are Going to Die
Although I am not a particularly religious person, I attended church services on Palm Sunday this year. After checking that my presence did not cause the church walls to tumble down, I returned ...
Tips for Partnering—or Competing—With InsurTech Startups
Interest and investment in InsurTech startups continue to increase. The sector has seen record levels of funding, and many of these companies are beginning to scale and expand. It remains to be seen ...
Building Communication Skills: Lessons From Great Leaders
What do Warren Buffett, Barack Obama, Bill Gates and Elon Musk have in common? Aside from being successful and world-renowned, they share a passion for lifelong learning and a skill in effective ...
AI in Claims Operations: Lessons Culled From the Early Innings
While there are many different segments of the commercial insurance industry, they often share a similar story. From my vantage point, the workers compensation system was designed to help both ...