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The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
The Workplace Is Changing; So Are the Risks for Employment Discrimination Claims
As technology and social changes transform the workplace, employers and their insurers face a growing risk of employment discrimination claims and lawsuits.
I had been determined not to visit the scene of such grief and despair ... Although it may not be discussed as frequently as claims in commercial insurance, a negative premium audit experience can be just as likely as a poor claims experience to ...
A Shifting Political Landscape—and More State Regulations for Cyber
Cybersecurity professionals, businesses, individuals and insurers alike are fighting a war with cyber criminals, and they might be losing, according to experts on the latest episode of The Insuring ...
The Insurance Industry’s Talent Crunch: Attracting and Retaining Gen Z
The last three years have exposed a growing challenge for insurance carriers: attracting, hiring and retaining young talent. Despite the passing of the so-called "Great Resignation," the insurance ...
Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIES
The Future of Premium Audits: Using AI Assistants to Streamline Data Collection
Insuring ‘Red Zone’ High-Value Homes
When the calendar flipped to 2025, Lacey Garrison Strom was optimistic. As the executive vice president of private client services at California-based Heffernan Insurance Brokers, Garrison Strom ...
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Lemonade: 700K Customers on the Car Waitlist
While Allstate's CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive's earning calls ...