Surveys
Customers (Excluding Younger Ones) Rate Insurer Phone Service High
First, the good news: Insurance companies beat out jewelry firms, delivery companies and other industries in terms of U.S. customer satisfaction with how they handle phone calls, according to new ...
Auto Insurers Risk ‘Credit Negative’ Label As Traffic Injuries Rise: Moody’s
With signs pointing to an ongoing rise in U.S. traffic injuries and deaths during the first six months of 2015, Moody's is warning that the trend is credit negative for auto insurers. Moody's ...
Hurricane Katrina Led to Big Improvements in Coastal Building Codes
When Hurricane Katrina made landfall 10 years ago, it caused a whopping $41 billion in insured losses and more than $151 billion in overall economic losses. The storm left massive damages in coastal ...
What Employees Say About Three ‘Great’ P/C Insurers
This year, insurers that made Fortune magazine's "100 Best Companies to Work For" list included three property/casualty insurers: ACUITY at No. 3, USAA at No. 33 and Nationwide Mutual Insurance Co., ...
Towers Watson: Top Talent + Analytics Will Help Advance Claims Operations
Large numbers of U.S. property/casualty insurers say they're struggling to attract and keep talented claims operations employees. They're also still figuring out how to best leverage analytics to do ...
P/C Insurers Vary Widely in Catastrophe Claims Staff Compensation
Property/casualty insurers vary widely in their approach to compensating claims staff and managers as they respond to catastrophes, according to a new study from Verisk Analytics' Property Claims ...
Electronic Devices That Break Into Locked Vehicles Spur Heightened Worry: NICB
Auto theft investigators around the world are increasingly concerned about the use of electronic devices to break into otherwise locked vehicles. So says the National Insurance Crime Bureau, which ...
Small Businesses Want Their Insurance Agents AND the Internet: PIA Research
Commercial lines customers – particularly small business owners – still prefer working with independent insurance agents in the Internet age, new industry research has found. At the same time, ...