Surveys
Homeowners Not Satisfied, Just Stuck With Insurers: J.D. Power
Although Chubb, AIG, Amica and Erie outranked peers in the U.S. homeowners insurance market on measures of customer satisfaction, the compiler of satisfaction scores—J.D. Power—believes customers ...
J.D. Power UBI Scores vs. Overall 2024 U.S. Auto Insurance Satisfaction Scores
Anyone comparing results of the J.D. Power 2024 U.S. Auto Insurance Study with prior editions, like the one in 2023, will notice that scores dropped by nearly 200 points—to an average of about 646 ...
P/C Insurers Slow to Achieve Analytics Ambitions: Survey
Just under half of property/casualty insurers recently surveyed by WTW say they plan to incorporate AI into their analytics (49 percent), but most have yet to bring "traditional" analytics into areas ...
Cyber Insurance Seeing Influx of Newcomers as Risk Awareness Grows
Arctic Wolf and Cyber Risk Alliance's 2023 Cyber Insurance Outlook Report found that while more than 70 percent of organizations surveyed in the report have a cyber insurance policy, nearly half of ...
75% of Small Businesses Are Underinsured; 70% Use Agents: Survey
Small businesses may be growing their revenue, but the vast majority–75 percent–are not adequately protecting themselves and their assets. Small businesses are an essential part of the U.S. ...
Insurers Prioritizing Profit Over Growth: Exec Survey
Nearly half of 400 insurance executives responding to a recent survey said their current priorities center on improving profitability rather than growing their businesses. Forty-eight percent of ...
Independent Agents Are Shopping Premiums Despite Record High Carrier Satisfaction
Independent insurance agents report unprecedented satisfaction with their carrier partners, but that doesn't mean they aren't keeping their options open due to the rising ...
Survey: Economic and Cyber Risks Lead Global D&O Concerns
At the top of increasing concerns for directors and officers around the globe are economic, geopolitical and cyber risks, according to the latest Directors and Officers Liability 2023 Survey released ...