Surveys
Consumer Trust Issues Hinder Industry Efforts to Close Protection Gap: Survey
Most insurance executives surveyed last year believe they have "an ethical obligation" to close the protection gap—and also believe that "lack of trust in the insurance industry" is a key barrier ...
Top Carriers Connecting: How Agents Rank Insurers On Digital Experience
Carriers are on the hunt for quality agencies to make new appointments, according to a new report, which also found that the top way they're finding them is at industry tradeshows and events. While ...
Insurance CEOs Talk Gen AI, Growth, Workforce Strategies
A much higher percentage of insurance chief executives say that generative AI is a top investment priority for their firms than peers in other industries, according to a survey report published by ...
Homeowners Not Satisfied, Just Stuck With Insurers: J.D. Power
Although Chubb, AIG, Amica and Erie outranked peers in the U.S. homeowners insurance market on measures of customer satisfaction, the compiler of satisfaction scores—J.D. Power—believes customers ...
J.D. Power UBI Scores vs. Overall 2024 U.S. Auto Insurance Satisfaction Scores
Anyone comparing results of the J.D. Power 2024 U.S. Auto Insurance Study with prior editions, like the one in 2023, will notice that scores dropped by nearly 200 points—to an average of about 646 ...
P/C Insurers Slow to Achieve Analytics Ambitions: Survey
Just under half of property/casualty insurers recently surveyed by WTW say they plan to incorporate AI into their analytics (49 percent), but most have yet to bring "traditional" analytics into areas ...
Cyber Insurance Seeing Influx of Newcomers as Risk Awareness Grows
Arctic Wolf and Cyber Risk Alliance's 2023 Cyber Insurance Outlook Report found that while more than 70 percent of organizations surveyed in the report have a cyber insurance policy, nearly half of ...
75% of Small Businesses Are Underinsured; 70% Use Agents: Survey
Small businesses may be growing their revenue, but the vast majority–75 percent–are not adequately protecting themselves and their assets. Small businesses are an essential part of the U.S. ...