Surveys
High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...
Homeowners Insurers’ Investment in Digital Channels Produces High Customer Satisfaction Scores: J.D. Power
Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers' investments in improved digital channels and bundled ...
U.S. Commercial Insurance Prices Tick Higher for Third Straight Quarter
Commercial insurance prices for the U.S. ticked up close to 3 percent in the 2018 second quarter, the biggest quarterly increase in nearly four years, Willis Towers Watson said in its recent pricing ...
In a Soft Market, Munich Re Regains Top Reinsurer Spot: A.M. Best 2017 Ranking
Munich Re is once again the world's largest reinsurer after losing the top spot in 2017 to rival Swiss Re, according to A.M. Best's new market segment report. A.M. Best made its assessment based on ...
If You Want a Job, 63 Percent of Insurers Are Looking, Jacobson/Ward Study Found
A majority of insurance companies plan to hire additional employees in 2018, even as the industry's unemployment rate hovers at a record low and the labor market remains extremely competitive, ...
Employee Job Satisfaction Rises; Unhappiness Over Training, Bonuses, Promotion Is an Issue
Slightly more than half of U.S. employees claim to be satisfied with their jobs, a statistic to consider as Labor Day 2018 approaches. Specifically, 51 percent of U.S. employees said they are ...
Reinsurance Consolidation Won’t Let Up Anytime Soon: Standard & Poor’s
Expect more reinsurance M&A deals in the coming months as reinsurers seek to remain competitive through tough market conditions, S&P Global Ratings predicts in a ...
Major Cyber Event Could Produce Significant Losses for Some Major Carriers: A.M. Best
Three of the top 20 cyber insurance providers could face "meaningful to significant gross losses" from a single-event cyber catastrophe, according to an A.M. Best report based on modeling conducted ...