Surveys
EY and IIF: Four in Five CROs Rank Cyber Among Top Risks
Eighty percent of insurance chief risk officers rank cyber among their top five risks, according to a new report from EY and the Institute of International Finance. That was up 14 percentage points ...
Majority of Companies Worldwide See AI Benefits; Coverage Vague: Survey
A recent survey of more than 1,200 global businesses found that as AI adoption accelerates, 82% of respondents report positive impacts on their organizations. Global insurance brokerage Gallagher ...
AI Investments Are Top Priority; Hourglass Workforce Structure Takes Shape: Insurance CEO Survey
"We are very bullish on AI, and we're leaning into it." That's how Alan Schnitzer, chief executive officer of Travelers, responded to a recent question from an investment analyst who wanted specifics ...
Agents Struggle to Find Capacity, Meet Customer Timing Expectations: Survey
A new P/C insurance industry survey report reveals some of the key challenges that independent agents are facing, including providing quotes within customers' expected time frames—or finding ...
Travelers, Nationwide Leap Up in J.D. Power Renters Insurance Ranking
In spite of the fact that almost half of homeowners insurance customers faced higher premiums in 2025, the average customer satisfaction score tallied by J.D. Power barely budged from the average in ...
Why Progressive’s Customer Scores Lag State Farm, GEICO: J.D. Power
When it comes to personal auto insurance, Progressive has been outpacing GEICO and State Farm in terms of growth and posting better loss ratios for years. But customer satisfaction scores are another ...
Commercial Property Customers Cutting Insurance Corners Despite Risk
As weather-driven catastrophes become more common and severe, commercial property owners and the agents who serve them are reassessing risks and coverage to get more build for their buck. The new ...
9 of 10 Insurance Professionals Acknowledge Stress, Anxiety: Research
New research suggests the state of mental health within the insurance industry is dire. Widespread stress and anxiety were reported in survey conducted by AXIS Capital Holdings Limited in partnership ...