Research
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Insurance Underwriter Among Professions Most Vulnerable to Automation: Study
The insurance underwriter profession is on the endangered list, ranking among the jobs most vulnerable to automation, says a new report from the Center for Business and Economic Research. ...
Celent Report: P/C Innovation Picking Up Steam But Not ‘Disruptive’ Yet
The people specifically charged with moving innovation forward at property/casualty insurance companies are more optimistic about reaching their goals and garnering organizational support for their ...
Insurers Lead The Pack in Appointing Chief Digital Officers
Insurers – both from the property/casualty and life sectors – are far ahead of other industries in appointing a chief digital officer, according to Strategy&, PwC's strategy consulting ...
Reinsurance Rate Declines Continue With No Bottom in Sight: S&P
The global reinsurance sector is poised for yet another full year of declining rates, ensuring that a hoped-for bottom of the current market cycle will remain elusive in 2017, Standard & Poor's ...
Aging Millennials More Emotionally Connected to Their Insurers Than Gen X, Boomer Counterparts
Millennials are aging, and that may be good news for property/casualty insurers. Here's why: Millennials appear to have a stronger affinity for insurance companies than their Gen X or baby boomer ...
Marketing, Telematics Help Carriers Counter Auto Insurance Price Hike Unhappiness: J.D. Power
About 26 percent of U.S. auto insurance customers have seen rate hikes so far this year, and they're not happy. However, it looks like clear communications from carriers can help mitigate any price ...
Drought, Cloud Computing Top Swiss Re’s P/C Emerging Risks
Drought and cloud computing would not necessarily go together, but they do in the world of insurance risk. Swiss Re sees both as the greatest risks property/casualty insurers will face in the coming ...