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  • Liberty Mutual Done with Fixing, On to Building
  • Fixing Claims Negotiation (Part 5)
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Wild Weather Continues Across the U.S. This Weekend
Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
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Study Shows Consumer Willingness to Edit Claim Images
McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims

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The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
How Modern Is ‘Modern Enough’ for Insurance Applications?
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JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
Liberty Mutual ‘Shifting from Fixing to Building’ in 2026, CEO Says
What Berkshire’s CEO Abel Said About Insurance

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Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
Getting to the How and Why: AI Shows Its Work
Predicting the Insurability of Prediction Markets
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

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Data & Research

Homeowners Less Satisfied With Their Claims Experience: J.D. Power

Overall customer satisfaction with homeowners insurance claims fell to a five-year low, according to a new study by J.D. Power, as nearly every insurer's scores were dragged down by slower cycle ...

Attn. Product Recall Insurers: New CEOs More Likely to Issue Recalls

Newly tenured CEOs in the consumer products industry are more likely to announce a product safety recall than CEOs who have been in the position longer, according to a new study of 25 years of ...

Knowing What Boss Gets Paid Impacts Worker Productivity (How Might Surprise You)

More states are requiring employers to disclose information about their workers' salaries with the hope it will reduce gender and racial pay gaps. But increasing pay transparency can also have some ...

1 in 10 U.S. Homes Impacted by Nat Cats in 2021: CoreLogic

CoreLogic, a property information, analytics and data-enabled solutions provider, reported last week that 14.5 million single and multifamily homes were impacted by the largest natural catastrophe ...

Paying More for Experienced Hires? Be Prepared for Pay Equity Challenges

After a year when insurers couldn't hire new staff as quickly as people left their jobs, carriers are paying up to attract experienced talent—and may well need to adjust compensation for remaining ...

Cyber Criminals Nabbed $1.3B in Ransom Payments Over 2 Years: Report

Criminals netted $1.3 billion in ransom payments from hacking victims in the past two years, reflecting a massive surge in cyber crime that has prompted a global effort to stop it, according to a new ...

10 Cyber Attacks in 2021 Cost $600M With 40,000 Businesses Put at Risk: TMHCCI Report

In just 10 cyber incidents last year, over $600 million in cash was stolen or taken as ransom, tens of millions of citizen records stolen, 40,000 businesses' IT operations put at risk, one billion ...

4 in 10 Workers Report Decline in Mental Health, Delay in Health Care: Hartford Survey

New research from The Hartford found 42 percent of U.S. workers report declines in their mental health, while a similar percentage (43 percent) have delayed routine health care appointments since the ...

Majority of Workers Would Quit Their Job Because of a Bad Boss: Survey

Whether a boss is perceived as "good" or "bad" can be the deciding factor in an employee's decision to stay or quit, according to a new survey from GoodHire, a provider of employment and background ...

Work-From-Home Has Spurred Career Shift Among Blue-Collar Americans

The pandemic shift to working at home has spurred blue-collar Americans—who've largely been left out of that trend—to seek a career change. A new study by the Oliver Wyman Forum found that the ...
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Latest

  • Wild Weather Continues Across the U.S. This Weekend
  • Study Shows Consumer Willingness to Edit Claim Images
  • McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims
  • Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
  • JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
  • P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
  • Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis

Contributors

Chad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationDaniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersLaura BoettcherGender Balance as a Business StrategyLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches Insurers See Our Contributors

Features

  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty

  • Getting to the How and Why: AI Shows Its Work

  • Predicting the Insurability of Prediction Markets

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Marsh & McLennan Companies, Inc.MRSH$176.48up+3.26%
Trupanion, Inc.TRUP$26.21up+2.74%
Arthur J. Gallagher & Co.AJG$214.82up+2.45%
Hagerty, Inc.HGTY$10.49up+2.44%
Root, Inc.ROOT$45.59up+1.90%
Company Symbol Close 1 Day Chg
Slide Insurance Holdings, Inc.SLDE$16.37down-5.38%
Heritage Insurance Holdings, Inc.HRTG$25.65down-3.64%
Kingsway Financial Services Inc.KFS$10.00down-2.15%
HCI Group, Inc.HCI$151.55down-1.62%
Neptune Insurance Holdings Inc.NP$21.83down-1.53%
* As of March 20, 2026; Source: S&P Global Market Intelligence
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  • Fixing Claims Negotiation (Part 5)
  • Ultra-Processed Foods: Will Risk Cause Insurers Indigestion?
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