CTO / Technology
Bold Movers and Losers: Incumbents Need to Act While InsurTechs Stumble
At a time when InsurTechs face major headwinds and incumbent insurers benefit from market tailwinds, it's time for the traditional insurers to make bold strategic moves, McKinsey partners said in a ...
Schools and Social Media Lawsuits: The Legal Road Ahead
Like the tobacco, oil, gun, opioid and vaping industries before them, the big U.S. social media companies are now facing lawsuits brought by public entities that seek to hold them accountable for a ...
Investing in Cheerful Chatbots To Boost Customer Service? Don’t Waste Your Money
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers at the Georgia Institute of Technology's Scheller College of ...
CEO Predictions: How AI Can Transform Insureds’ Lives in 2023
Artificial intelligence (AI) has been a popular topic of year-end prediction articles in recent years. Looking ahead to 2023, I offer a viewpoint that goes beyond the marketing buzz with my forecasts ...
Training the Next Generation of Cyber Ninjas With Continuing Education
As cyber attack methods are constantly evolving, guests on this episode of The Insuring Cyber Podcast offered their best advice for how to evolve with them. "This idea of being cyber resilient really ...
Could Blockchain Make Data Integration a Reality for Insurers?
When most of us hear the word "blockchain," we think about cryptocurrencies like bitcoin. But could blockchain technology be used to enhance insurance processes? Tram Vo, CEO and founder of Mobility ...
Looking Into the Future: Writing, Underwriting and Generative AI
In an age where anyone with a computer can be a graphic designer, it's no surprise that magazines are starting to experiment with using artificial intelligence to create their visuals. And while some ...
Where Carriers Are Spending: The Investments Driving Underwriting Change
Although nearly two-thirds of underwriting professionals surveyed in 2021 said that AI and automation tools aren't easing their workloads—and 28 percent said their workloads have ...