Agero, through its Urgently acquisition, announced a partnership with MOTER Technologies Inc., an InsurTech that transforms connected vehicle data into real-time risk and claims insights.

Together, the companies will deliver an integrated solution that connects roadside assistance, accident support, claims intelligence, and driver engagement to help insurers and automakers respond more proactively to vehicle incidents.

“Today’s drivers increasingly expect more connected, transparent, and technology enabled service experiences, while insurers and automakers are under pressure to improve efficiency and strengthen customer loyalty,” said Harrison Russell, chief client officer of Automotive at Agero, in a company press release.

The collaboration pairs Urgently’s digital roadside assistance platform and Agero’s nationwide service network with MOTER’s connected vehicle intelligence, claims visualization, and driver risk technologies.

The integration enables connected vehicle incidents to trigger digital roadside and accident assistance automatically while simultaneously creating a data-backed claims package. By expediting first notice of loss and claim triage, the solution aims to help insurers shift from reactive claims handling to a more proactive response model, limit fraud exposure, and improve the policyholder experience.

“When evaluating roadside assistance partners, we sought a provider with the technology, nationwide scale, and operational flexibility to support highly tailored embedded insurance and mobility programs,” said Adrian Thompson, chief sales officer at MOTER, in the press release. “The combination of Urgently’s digital roadside assistance platform and Agero’s extensive service network, automotive expertise, and operational experience made them a strong fit for our long-term vision.”

MOTER’s platform uses connected vehicle data to digitally reconstruct accident events, helping insurers improve claims visibility, shorten resolution times, and enhance operational efficiency. The company is also advancing driver engagement technologies that provide real-time coaching and feedback around risky driving behaviors.

Agero supports two-thirds of the top auto insurers in North America, managing approximately 14 million annual roadside events, including more than one million accidents, across more than 150 million vehicles. Following its acquisition of Urgently, Agero has expanded its portfolio of technology-enabled roadside, accident management, and mobility assistance solutions.

Source: Agero