Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience
In a prior article, "The Trillion-Dollar Gap: How User-Centered Design Built Tech's Giants—and Why Insurance Must Follow," we solidified the case for design in the ...
In a prior article, "The Trillion-Dollar Gap: How User-Centered Design Built Tech's Giants—and Why Insurance Must Follow," we solidified the case for design in the ...
Here's an uncomfortable truth: the same user-centered design practices that built Apple, Google, Amazon and their peers into companies collectively worth over $10 ...
The insurance industry is notoriously behind the curve when it comes to innovation. But what explains the gap between insurance and other industries?
In Part 2 of a series of articles on innovation in insurance, "The Hardest Part of Innovation in Insurance Isn't Technology; It's Culture," Haden Kirkpatrick offers some ... It is 1921 and the insurance industry looks quite different than it will in a century. Automobile policies are bound annually, and ... A century-old insurer is evolving to help people manage the risks of everyday life, recover from the unexpected and realize their dreams in an increasingly hyperconnected ...
A Practical Blueprint: The Five Plays of an Innovation Culture
On Innovation in Insurance
The State Farm Vision: Ecosystem Capabilities for the Insurer of the Future