The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
Content from Elizabeth Blosfield
Elizabeth is Deputy Editor at Carrier Management. She hosts The Insuring Cyber Podcast and Between the Lines, a quarterly video series exploring topics in Carrier Management's latest magazine edition. Elizabeth can be reached at eblosfield@wellsmedia.com.
A Shifting Political Landscape—and More State Regulations for Cyber
Cybersecurity professionals, businesses, individuals and insurers alike are fighting a war with cyber criminals, and they might be losing, according to experts on the latest episode of The Insuring ...
Gen AI Is Shaking Up Underwriting, But Can It Replace Human Judgment?
Artificial intelligence technology has continued to evolve, and it's affecting many areas of insurance from claims to underwriting to customer service, according to panelists at the 2025 PLUS D&O ...
Diversification, Risk Modeling Top of Mind for Carriers as Cyber Market Softens
As cyber insurance rates have begun to stabilize, insurance carriers are seeking more diversification to fuel their underwriting and growth strategies, according to panelists at this year's PLUS ...
‘Geoeconomic Fragmentation’ Challenges Insurers: Geneva Association
A January 2025 report from the Geneva Association, titled Insurance in a Fragmented World Economy, found that geopolitical tensions have driven the global economy toward "geoeconomic fragmentation." ...
California Wildfires Could Spark Insurance Moratoriums, Other Challenges
As wildfires continue to wreak havoc across California, experts say one part of the recovery process that is proving particularly challenging for high-net-worth ...
Generative AI: A Double Agent Serving Good and Evil in the World of Claims
Claims professionals need to adapt to the AI evolution at a fast pace as the same technologies used to fight claims fraud are also being used to perpetuate it, according ...
Zurich, Marsh McLennan Call for Public Partnerships to Close Cyber Gaps
A new report from Marsh McLennan and Zurich titled "Closing the cyber risk protection gap" is calling for a closer collaboration between the insurance industry and the public sector as cyber ...
Underwriting in a Politically Charged Climate
Just a few weeks before Carrier Management's third-quarter edition went to print, a shooting incident took place at a Butler, Pa., rally for former President Donald ...
Geopolitical, Election Risks Have Insurers on High Alert
Amid geopolitical turmoil and an unprecedented election year, insurers are reassessing their coverage strategies in response to the heightened risk of civil commotion, ...