Content from Don Jergler
Nine Claims Trends to Watch Through the Rest of 2026
Catastrophe, resilience, automation, digital transformation, personalization of the claims experience, talent strategies, operational flexibility—there are a mouthful ...
Carriers Using AI for Claims but Adoption Is Fragmented, Report Shows
Excitement about adopting artificial intelligence technology is palpable in the insurance industry, but the reality is that while most carriers use artificial intelligence technology, few use AI at ...
‘Structural Shift’ Occurring in California Surplus Lines
The Los Angeles wildfires that kicked off 2025 not only sped up a statewide homeowners insurance market pullback, they also played a part in an ongoing reshaping of California's surplus lines market, ...
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.
A lack of bad weather isn't always a good thing. It looks like the 2025 Atlantic hurricane season is wrapping up in quiet fashion—aside ...
EV Collision Claims Rebound as Expiring U.S. Government Tax Incentives Drive Sales
Claims frequency for battery electric vehicles rose to 3.21 percent in the U.S., marking an all-time high and an increase of 4.2 percent year-over-year, a new report shows. New battery electric ...
Lack of Hurricanes Is Leading to Lack of Experience for Adjusters
CDI Announces Investigation of State Farm Wildfire Claims Handling
California Insurance Commissioner Ricardo Lara on Thursday announced a formal investigation into State Farm's handling of thousands of insurance claims from wildfire survivors affected by the ...
Wildfire Season Preview: Rest of 2025 Is High-Risk, May Follow LA Wildfires Paradigm
Following the "paradigm-shifting" Los Angeles wildfires in January, the 2024-2025 wildfire season will be remembered as a turning point for the insurance industry, and a warning that "wildfire is no ...
State Farm Still Wants a 30% Rate Increase in California
State Farm isn't done seeking a rate increase in California, upping its request a week after getting the OK for a large rate hike to what the company had originally wanted before being rejected and ...