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  • Liberty Mutual Done with Fixing, On to Building
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Wild Weather Continues Across the U.S. This Weekend
Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
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Study Shows Consumer Willingness to Edit Claim Images
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JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
Liberty Mutual ‘Shifting from Fixing to Building’ in 2026, CEO Says
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

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Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
Getting to the How and Why: AI Shows Its Work
Predicting the Insurability of Prediction Markets
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

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Content from Chad Hemenway

Commercial P/C Market Softest Since 2017, Says CIAB

Commercial property/casualty premiums across all account sizes in the fourth quarter of 2025 were the softest they have been since 2017, according to The Council of Insurance Agents & Brokers ...

Premium Slowdown, Inflation Factors to Lead to Higher P/C Combined Ratio: AM Best

Success for the property/casualty industry in 2025 was marked by rate increases and investment income, but plateauing or softening rates in many lines of business may pressure financial results in ...

AIG’s Zaffino: Outcomes From AI Use Went From ‘Aspirational’ to ‘Beyond Expectations’

American International Group (AIG) made substantial progress in artificial intelligence within the last year, and its outcomes and capabilities are more than previously predicted. The insurer during ...

AIG Underwriting Income Up 48% in Q4 on North America Commercial

Fourth-quarter 2025 underwriting income in American International Group's (AIG) General Insurance segment increased 48% compared with the prior year, to $670 million. The unit, which includes North ...

A 10-Year Wait for Autonomous Vehicles to Impact Insurers, Says Fitch

Fitch Ratings said it does not expect autonomous vehicles (AVs) to "have any meaningful impact" on insurers in the next decade. Therefore, impacts to credit ratings will be modest. However, over ...

Allstate CEO Wilson Takes on Affordability Issue During Earnings Call

Allstate posted significantly higher net and underwriting income for fourth-quarter and full-year 2025. With affordability top of mind, that leads to questions about excessive profits. Similar to ...

Chubb CEO Greenberg on Personal Insurance Affordability and Data Centers

Presumably, many insurers in the next couple of weeks will continue to announce very favorable quarterly and full-year earnings—the kind of numbers that could draw the attention of legislators and ...

After Falling 6% in 2025, Average Auto Insurance Cost Will Stabilize in 2026, Says Insurify

Consumers of auto insurance in the U.S. received a respite overall from several years of premium increases, but don't tell that to drivers in some states and don't look for it to continue. According ...

Winter Storm Fern to Cost $4B to $6.7B in Insured Losses: KCC, Verisk

January's Winter Storm Fern caused insured losses of $6.7 billion, making it one of the costliest winter storms since 1950, according to catastrophe modeler KCC. The tally includes privately insured ...

AIG, Chubb Can’t Use ‘Bump-Up’ Provision in D&O Policy to Avoid Coverage

A state high court has ruled subsidiaries of American International Group (AIG) and Chubb cannot use the so-called "bump-up" exclusion in denying coverage for a settlement in a securities lawsuit. ...
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Latest

  • Wild Weather Continues Across the U.S. This Weekend
  • Study Shows Consumer Willingness to Edit Claim Images
  • McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims
  • Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
  • JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
  • P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
  • Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis

Contributors

Chad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkLaura BoettcherGender Balance as a Business StrategyKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches InsurersDaniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for Insurers See Our Contributors

Features

  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty

  • Getting to the How and Why: AI Shows Its Work

  • Predicting the Insurability of Prediction Markets

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
The Progressive CorporationPGR$202.68up+0.75%
Enact Holdings, Inc.ACT$40.64up+0.54%
NI Holdings, Inc.NODK$13.02up+0.46%
Safety Insurance Group, Inc.SAFT$72.40up+0.46%
Root, Inc.ROOT$44.74up+0.34%
Company Symbol Close 1 Day Chg
TWFG, Inc.TWFG$18.22down-6.37%
Goosehead Insurance, Inc.GSHD$42.21down-6.20%
Kinsale Capital Group, Inc.KNSL$326.72down-6.20%
James River Group Holdings, Inc.JRVR$6.06down-5.46%
Kingsway Financial Services Inc.KFS$10.22down-4.84%
* As of March 19, 2026; Source: S&P Global Market Intelligence
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  • Fixing Claims Negotiation (Part 5)
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