Viewpoints
One Zurich NA Adjuster’s View of Hurricane Harvey
After Hurricane Harvey moved out of the Houston area, Steve Sherin, an executive general adjuster for Zurich North America, spent five days there assessing claims. Because of the extent of the damage ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...
The Role a CEO Should Play in Carrier-Agency Relationships
Years ago during a particularly challenging time for Arbella, the trust we had built with our independent agents was severely tested. On the advice of Arbella's vice chairman and my long-time mentor, ...
Top 10 Job Skills of the Future Revisited: McKinsey CLO
The world sits on the precipice of the Fourth Industrial Revolution, as a coming wave of disruptive technology in fields like artificial intelligence, machine learning, the mobile internet and 3D ...
Eyewitness to Hurricane Destruction: TOPA Insurance CEO Shares Caribbean Experiences
When Topa Insurance Group President and CEO John Donahue arrived in the U.S. Virgin Islands (USVI) just a few days after Hurricane Irma hit, one of the first things he noticed aside from the utter ...
Apple, Google, Facebook, Amazon Give Insurers Innovation Inspiration
As insurers seek inspiration to drive innovation, it makes sense to turn to modern-day tech titans to find useful ideas that might be adapted for the insurance industry. Innovation is the lifeblood ...
CEO Viewpoint: How Biz Insurers Can Jump on the E-Commerce Bandwagon
It seems like InsurTech has become the term du jour over the last nine months. It is often used to imply destruction, disintermediation, disruption and disaster (the four Ds) for the insurance ...
AIG CEO Duperreault Embraces Empathy, Other Millennial-Centric Changes at Insurer
American International Group CEO Brian Duperreault said his company has recently taken some important steps to make its job environment more amenable to younger, tech-savvy employees. Among the ...