U.S.
AI Lets Call Center Agents Focus on Customers
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...
US Pilot Program Launched to Speed Air Taxi Deployment
The Trump administration announced a new pilot program on Friday to speed the deployment of flying air taxis as companies work to meet regulatory hurdles for advanced air mobility. The Federal ...
Deadly Florida Condo Collapse Probe Points to Pool Deck Flaws as Preliminary Cause
Federal investigators have zeroed in on flaws in the pool deck as the preliminary cause of the 2021 collapse of a 12-story Florida beachfront condominium that killed 98 people. The National Institute ...
Senator Pushes FTC to Probe Microsoft for ‘Gross Cybersecurity Negligence’
U.S. Democratic Senator Ron Wyden on Wednesday requested the Federal Trade Commission "investigate and hold Microsoft responsible" for its role in a string of high-profile cybersecurity incidents in ...
Crumbling Dam Reveals Risks of Private Hydroelectric Ownership
Amid stacked rows of brightly colored plastic kayaks and canoes, Khrystal Crosno recently helped an Ann Arbor, Michigan, family begin a floating trip along the scenic AuTrain River. The Earl family ...
Agent Has No Duty to Tell Insured of Pending Nonrenewal: Connecticut High Court
A Connecticut insurance agent has no duty to inform clients that their home insurer intends not to renew their insurance policy, the state's high court recently affirmed in a case where the ...
U.S. Disaster Aid Taking Longer to Get to Victims
Survivors of major natural disasters in the U.S. are having to wait longer to get aid from the federal government, according to a new Associated Press analysis of decades of data. On average, it took ...
DOJ Drops Defense of Ban on Employee ‘Noncompete’ Agreements
President Donald Trump's administration abandoned on Friday the U.S. government's legal defense of a rule adopted under former President Joe Biden that had banned agreements ...
