InsurTech startup Hippo, an online provider of home insurance founded in 2015, and Elafris Inc., the developer of an artificial intelligence messaging platform specifically tailored for the banking and insurance industries, have teamed up to create a virtual agent chatbot infrastructure.
Elafris Inc.’s AI messaging platform leverages neural networks and machine learning technologies to create virtual insurance agents that eliminate wait times and response lag for insurance customers when they need to communicate with their provider, file a claim or buy an add-on product.
“We’re excited to partner with Elafris to leverage their unique platform to provide an intelligent virtual agent chatbot for our customers,” said Aviad Pinkovezky, head of product at Hippo. “Today’s customers expect on-demand, personalized service in every interaction, from purchase to claims to support questions. Using Elafris’ technology to deliver instant quotes over the Facebook Messenger platform will enable us to provide best-in-class service to our customers however they wish to interact.”