Members Only Content
A Customer-Centric Culture Starts With One Essential Principle
When business leaders try to build a customer-centric culture, they often overlook a key issue that can doom the whole effort: Many employees don't think they have a customer. Sure, the customer is ...
Loss Reserve ‘Conservatism’ Will Shape the Pricing Cycle
According to our analysis of loss reserves published in mid-March, the year 2020 marked the 15th straight year that the U.S. property/casualty industry's loss reserves developed favorably—by about ...
Executive Viewpoint: A New Property Underwriting Paradigm
Buildings burn. They shake. They blow up, and they blow down. The events and situations causing damage to buildings are unchanging. For more than 300 years, insurance companies have indemnified ...
How Insurance Providers Can Use Technology to Help Employees Make Better Decisions
It's not news that digital transformation is changing the insurance business. Now companies are under more pressure to gain a better understanding of their content. We historically have managed ...
Progressive ‘Crushing It’ on Profit: Berkshire’s Jain and Buffett
Berkshire Hathaway Chair Warren Buffett and Vice Chair Ajit Jain admit that GEICO ranks behind Progressive in its ability "match rate to risk," but both competitors will soon surpass State Farm and ...
Six Tech Levers Driving Digital Transformation in the New Normal
With new variants of the virus emerging, it may seem a bit premature to anticipate the end of the COVID-19 pandemic, but many organizations are accelerating digital transformation initiatives that ...
Insurers Are Waking Up to Multi-Factor Authentication
Insurance use cases for multi-factor authentication (MFA) include distributor access, external user access (e.g., claims vendors, financial advisers), internal user access and policyholder access. ...
Why It Pays to Offer Ads for Other Carriers’ Policies
Predictive analytics is a growing trend in insurance advertising, but many in our industry are still learning what it is and how to use it most effectively. One of the big advantages of the ongoing ...