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Loss Control Technology Offers Personal Lines the Personal Touch
There are few things in life that one can definitely count on, but every October I know to expect a birthday card from my insurance agent—hand-addressed and signed by his entire office staff. I ...
You Can’t Advertise Your Way to a Great Customer Experience
What would it take to convince people that your business delivers a great customer experience? For tech giant Microsoft, the answer was more than $1 billion. That's how much the company reportedly ...
RMS Reflects on the 2014 Catastrophe Risk Landscape
For the insurance industry, 2014 was not a year of big losses. However, look more closely and you will see a string of near misses and important reminders of the forces that can wreak destruction and ...
2015 Tech Trends: Data Accessibility, Mobile and Migration
It's an exciting time in technology, and the rapid pace of innovation is inspiring, empowering and challenging the insurance industry. Technology mega-trends continue to offer great opportunities for ...
Big Data and Insurance: Coming to a Supermarket Near You
If supermarket chains wanted to get in the business of selling property/casualty insurance, there is a source of consumer information they might tap to identify the best risks that most P/C actuaries ...
Elements of a Properly Structured Business Continuity Plan
Effective business continuity plans are designed to provide a rehearsed road map for the most effective restoration of essential processes and functions after a disruptive event and therefore go hand ...
Why Underwriters Should Require Business Continuity Plans From Insureds
True or False? Companies that identify and develop disaster avoidance, mitigation, response and recovery plans are likely to suffer fewer strategic, financial and operational losses and less adverse ...
Underreserving, Balance Sheet Fundamentals Taking a Back Seat in Rating Agency Analyses
Loss and loss adjustment expense (L&LAE) reserving and reported income are but two components of a thorough, all-encompassing rating agency analysis of an insurer. Today, more than ever before, ...