Members Only Content
Juggling All the Talents: The Value of Older Workers in the Insurance Industry
The question of what makes up talent is a somewhat vexing one. Genius is one thing, but talent is something else. A company can be founded by a genius, but it takes people with talent to keep it ...
Racing With Machines: Technology Is Not Destiny
The fact is that June, my great-grandmother, was a computer. The fear is that my son is not. Ours is not a cyborg-mutation story, although that fate may await my great-grandchildren. In 1924, ...
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
What Can Richard Branson Teach Us About Loyalty in Insurance?
Leave it to Richard Branson to so perfectly sum up the essence of what it takes to create a loyal team of employees: "Train people well enough so they can leave; treat them well enough so they don't ...
The Risk Associated With Manmade Earthquakes
In recent years, earthquake rates in regions of the historically seismically quiet central and eastern U.S. have risen at a remarkable pace. According to the latest research and scientific consensus, ...
Small Business Insurers Blend Know-How and Tech to Stand Their Ground as Upstart Challengers Threaten
The Hartford is one of the longtime, traditional players in the small business insurance market; Hiscox USA is relatively new to the market. Both claim success as major U.S. players in the space. The ...