Members Only Content
How Hippo Insurance Is Putting Homeowners Customers First
Remember when companies like Kayak, Netflix and Amazon quickly upended the travel, entertainment and retail industries? They created streamlined, user-friendly online experiences and found ways to ...
Chubb CUO Sees Small-Biz Market More Reachable With Low-Touch Underwriting
An industry with 75-100 percent of small commercial business potentially written on a straight-through basis—untouched by human underwriters—is on the near-term horizon, and Chubb is embracing ...
Understanding the Customer Experience Within the Large Commercial Insurance Market
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...
Don’t Get Lost in the Noise: A Guide to Self-Leadership
Leadership is about having a vision and inspiring others. This has been and will always be true, but modern leaders and high achievers face the challenge of processing information faster than ever ...
Underwriting Decisions Not Made by Machines for Large, Mid-Market Risks, Says Zurich NA CUO
New data sources, predictive analytics and automated processes can all help human underwriters in evaluating and pricing, but machines don't make underwriting decisions for large and middle-market ...
Zurich NA CUO: Trust-Based Human Relationships Still Central to Great Underwriting
Zurich North America has been investing in predictive analytics since 2006, but a dozen years later, the organization's chief underwriting officer stresses the idea that the human element in ...
Zurich’s Fernandez: Leading by Connecting People and Ideas
When Carrier Management asked Zurich's chief underwriting officer in North America to describe his leadership style, he relied on the input of his team to answer the question. "We do upward feedback ...
U.S. Insurers Underprepared for a Large Cyber Attack, Warn AIR Casualty-Cyber Seminar Panelists
Panelists speaking at the 2018 AIR Casualty-Cyber Seminar, held Feb. 27 in New York City, expressed concern that the U.S. insurance industry is underprepared to experience a large cyber attack, ...