Personal Lines
GEICO Steps on Gas as Berkshire Motors to 14th Straight Underwriting Profit
Even though Berkshire Hathaway's GEICO chalked up an underwriting loss in the fourth-quarter 2016, with full-year profit coming in basically even with 2015, the company is poised to take advantage of ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
AOB Abuse in Fla. Reaching Crisis Point
Assignment of benefits (AOB) abuse has escalated over the last five years to the point where it is now a serious disruption to Florida's insurance market. The abuse, which is especially rampant in ...
Hanover Insurance Eyes Specialty Expansion, Restructures Agency Biz
The Hanover Insurance Group Inc. is making some organizational changes as it implements what its CEO calls its "go-forward business strategy, Hanover 2021," focused on growing responsibly, managing ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...
Donegal Group: Appointments in Underserved Areas
Donegal Group's growth has been fueled by its acquisition of medium-sized "Main Street" carriers. Since 1995, it has completed six acquisitions or participated in other carriers' business through ...
Main Street America: Moving in Right Direction
The Main Street America Group is a mutual insurance holding company that writes business through nine P/C insurance carriers. Based in Jacksonville, Fla., MSA writes more than $1 billion in premium ...
Grinnell Mutual: Make a Plan, Give Ice Cream
When Larry Jansen took over as CEO five years ago, Grinnell Mutual was losing $50 million every year on its farm mutual book (which is a third of its business), its employees were unmotivated, and ...