Personal Lines
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
Calif. Wildfire Relief Fund Reportedly Mulled to Address Liability Costs, Relief
California lawmakers are said to be considering a proposal to help utilities shoulder billions of dollars in potential liability costs while offering relief to wildfire victims by setting up a ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
CNA Formally Launches Shiny New HQ
CNA moved into a new state-of-the-art global headquarters, marking its official opening on June 1. The Chicago-based insurer's new space at 151 North Franklin Street in Chicago's Loop business ...
It Will Cost a Cool $3.3M for This Special Lunch With Warren Buffett
The chance to dine with Warren Buffett costs $3.3 million this year. That was the winning bid for a lunch with the billionaire investor in a week-long charity auction that concluded Friday on EBay ...
Assurant Closes $2.5B Acquisition of The Warranty Group
Assurant has closed its $2.5 billion acquisition of rival The Warranty Group, seven months after the deal was first announced. Assurant, based in New York, offers insurance and related services for ...
Caribbean Insurers Well Withstood Impact of Record-Setting Hurricanes: A.M. Best
An analysis of A.M. Best-rated property/casualty insurers based in the Caribbean reveals that hurricanes Irma and Maria were mainly earnings events, and that the responsiveness of reinsurers allowed ...
Shareholders Sign Off on Kemper’s Planned $1.3B Acquisition of Infinity Property and Casualty
Kemper Corp.'s plan to acquire Infinity Property and Casualty Corp. in a $1.3 billion cash and stock deal cleared a major hurdle, with shareholders of both companies signing off on the plan by a wide ...