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Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience
The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
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Legacy Insurance Systems Cost Nearly $5M Annually in Hidden Operational Costs: Report
La Niña Forecast to End Soon, El Niño Likely by Mid-2026

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WTW: U.S. Commercial Insurance Rates Moderate to 2.9% in Q4 2025
The List Is Growing: More Insurance Apps on ChatGPT
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
Reinsurance Program Could Wipe Out Need for Calif. FAIR Plan: Legal Exec
Is Risk the Main Ingredient in Ultra-Processed Food?

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How Artificial Intelligence Is Changing Cyber Risk in 2026
Cyber Insurance Faces a Turning Point in 2026 as Soft Market Pressures Grow
The Decision-Native Insurer
As SCS Losses Grow, Demex Offers Modeled-Loss Reinsurance

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Litigation/Liability Trends

Appeals Court Rules Insurers Not Obligated to Defend Opioid Distributor McKesson

The role drug distributor McKesson Corp. had in the opioid crisis was no accident, meaning the company is not entitled to defense costs related to litigation against it. McKesson Corp. appealed a ...

Class Actions Filed Over Builders Mutual, Progressive’s Own Data Breaches

Progressive Casualty Insurance and North Carolina-based Builders Mutual Insurance Co. have been served with class-action lawsuits over data breaches on their own computer systems in 2022, cyber ...

J&J to Pay $700 Million to Settle States’ Talc-Marketing Probe

Johnson & Johnson has tentatively agreed to pay about $700 million to resolve an investigation by more than 40 U.S. states of claims that it wrongfully marketed its ...

Merck Settles Coverage Dispute With Insurers Over War Exclusion in NotPetya Attack

Merck & Co. Inc. has reportedly reached a deal with insurers over a closely watched coverage dispute related to a massive cyber attack in 2017. The New Jersey Supreme Court in July 2023 agreed to ...

FTC Reaches Settlement With XCast Labs Over Illegal Robocalls

U.S. regulators and XCast Labs have agreed on a proposed settlement of charges that the company facilitated billions of illegal robocalls, the Federal Trade Commission (FTC) ...

EEOC Says No Need to Pause Lawsuit Against Tesla for Race Bias

A U.S. anti-discrimination agency has asked a federal judge to reject Tesla Inc's bid to pause a lawsuit alleging widespread racial bias at the electric carmaker's flagship ...

Florida Suit Over Charged Lemonade Death Puts New Focus on Energy Drink Safety

Panera Bread Co. must face a lawsuit over a death allegedly linked to its new line of "charged" lemonades, which have thrust the company into the spotlight and brought a renewed focus on the safety ...

Rite Aid Banned From AI Facial Recognition by FTC After Misuse

Rite Aid Corp. must stop using facial recognition for the next five years as part of a privacy settlement with the US Federal Trade Commission, which said the pharmacy chain misused the technology to ...

Citi Suit Raises #MeToo Claims at Wall Street’s Top Levels

Ardith Lindsey's lawsuit accusing Citigroup Inc. of tolerating years of sexual harassment and assault against her struck a chord across Wall Street for many reasons, not least of which was her title: ...

Georgia and Pennsylvania Share Top Spot on ATRF’s Latest Judicial Hellholes List

The American Tort Reform Foundation (ATRF) on Tuesday released its 2023-2024 Judicial Hellholes report, with two jurisdictions sharing the top spot for the first time in ...

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Latest

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience
  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
  • Legacy Insurance Systems Cost Nearly $5M Annually in Hidden Operational Costs: Report
  • La Niña Forecast to End Soon, El Niño Likely by Mid-2026
  • Underestimated Coastal Water Heights Putting Millions More at Risk: Study
  • Nine Claims Trends to Watch Through the Rest of 2026
  • WTW: U.S. Commercial Insurance Rates Moderate to 2.9% in Q4 2025
  • The List Is Growing: More Insurance Apps on ChatGPT

Contributors

Chad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationLaura BoettcherGender Balance as a Business StrategyDaniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersGary McGeddyLessons From 25 Years Leading Accident & Health at Crum & ForsterLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches Insurers See Our Contributors

Features

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

  • Cyber Insurance Faces a Turning Point in 2026 as Soft Market Pressures Grow

  • The Decision-Native Insurer

  • How Modern Is ‘Modern Enough’ for Insurance Applications?

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Neptune Insurance Holdings Inc.NP$21.87up+20.23%
Hagerty, Inc.HGTY$10.23up+4.49%
Lemonade, Inc.LMND$55.15up+4.27%
HCI Group, Inc.HCI$167.39up+2.59%
NI Holdings, Inc.NODK$13.23up+2.56%
Company Symbol Close 1 Day Chg
Kingsway Financial Services Inc.KFS$10.38down-5.29%
Root, Inc.ROOT$43.76down-4.54%
The Hartford Insurance Group, Inc.HIG$132.93down-1.10%
James River Group Holdings, Inc.JRVR$6.39down-0.62%
Employers Holdings, Inc.EIG$39.24down-0.56%
* As of March 13, 2026; Source: S&P Global Market Intelligence
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  • Fixing Claims Negotiation (Part 5)
  • Ultra-Processed Foods: Will Risk Cause Insurers Indigestion?
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