Leadership & Strategy
AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S
Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that's not the road to turbocharging growth ...
HOA Secures $2.5M ‘Wildfire Resilience Insurance’: WTW
Willis, a WTW business, and The Nature Conservancy (TNC) jointly announced the launch of an insurance policy for a private homeowners association in California—available and affordable because the ...
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Lemonade: 700K Customers on the Car Waitlist
While Allstate's CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive's earning calls ...
Data Insight: Who’s Growing in Personal Lines?
A relative newcomer to the personal lines space—Lemonade—marked a milestone this week, announcing that it surpassed $1 billion of in force premiums, a measure of annualized premiums that the ...
Allstate: How Can You Save on Auto Insurance?
Helping customers to save money is part of the go-forward plan at Allstate, aimed at boosting retention levels that fell in response to rate hikes in recent years. Now that Allstate's combined ratio ...
The Doctors Co. Buys Med Mal Insurer ProAssurance in $1.3B Go-Private Deal
The Doctors Company said it has entered an agreement to acquire ProAssurance Corp. for $1.3 billion, taking the company private. Birmingham, Ala.-headquartered ProAssurance is a specialty insurer ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical.
Today's policyholders expect ...
