Leadership & Strategy
Erie Insurance Tests Google Glass as Underwriting Workforce Efficiency Tool
Erie Insurance is testing the use of Google Glass in a bid to boost workforce efficiency, something it says will be crucial as waves of baby boomers retire from the industry over the next few years. ...
Allianz, AXA, USAA Recognized in First Innovation in Insurance Awards
Allianz, AXA and USAA are among the winners of the first annual Innovation in Insurance awards. The program, jointly launched by Efma and Accenture, seeks to reward and foster innovation in the ...
CSC Insurance-Telematics Offering Will Have Outsourcing Option
CSC is unveiling a new telematics-based auto insurance technology offering, promising carriers the option of outsourcing the service or blending it into their own system. The Virginia-based provider ...
Marketform Rebrands as ‘Neon’ After Completing Strategic Review
Marketform, the specialist Lloyd's insurer, announced that the group has re-launched as "Neon." The re-launch coincides with the completion of a strategic review of the business, as CEO Martin Reith ...
Zurich Org Change Not Radical, CEO Greco Says; Financial Targets to Come
Structural changes revealed at Zurich Insurance Group late last week are nothing radical, according to the CEO, who says the simple intent is to organize the company "around the customer" and ease ...
Zurich Mulls Expanding Coverage to Help Protect Banks From Catastrophic Losses
Zurich Insurance Group AG, Switzerland's largest insurer, may increase its offering of insurance that helps protect banks from catastrophic losses like rogue trading by sharing risk with investors. ...
Insurers Could Learn From Amazon About Customer Satisfaction
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...
Political Connections Ease the M&A Process
Firms that maintain political connections have an easier path through the merger process. In a study that is the first to examine the issue, we compare the differences in merger behavior and outcomes ...