Leadership & Strategy
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Hanover Insurance Eyes Specialty Expansion, Restructures Agency Biz
The Hanover Insurance Group Inc. is making some organizational changes as it implements what its CEO calls its "go-forward business strategy, Hanover 2021," focused on growing responsibly, managing ...
InsurTech Investments Expected to ‘Keep Booming’ in 2017: KPMG Report
Investor interest in InsurTech is expected "to remain hot across all regions of the world" during 2017, following strong growth in 2016, according to a report published by KPMG. In the coming year, ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...
Donegal Group: Appointments in Underserved Areas
Donegal Group's growth has been fueled by its acquisition of medium-sized "Main Street" carriers. Since 1995, it has completed six acquisitions or participated in other carriers' business through ...
Main Street America: Moving in Right Direction
The Main Street America Group is a mutual insurance holding company that writes business through nine P/C insurance carriers. Based in Jacksonville, Fla., MSA writes more than $1 billion in premium ...
NORCAL Mutual: Stronger Through Consolidation
Consolidation is a major consideration for NORCAL Mutual Insurance Co., "whether it's physicians joining larger groups, agents being acquired, or companies like ours taking advantage of M&A ...