Leadership & Strategy
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Nissan First EU Tests of Self-Driving Car Begin in London
Guided by cameras and radars, and negotiating traffic and roundabouts, a self-driving Nissan car took to the streets of London on Monday for the Japanese company's first European tests of an ...
GEICO Steps on Gas as Berkshire Motors to 14th Straight Underwriting Profit
Even though Berkshire Hathaway's GEICO chalked up an underwriting loss in the fourth-quarter 2016, with full-year profit coming in basically even with 2015, the company is poised to take advantage of ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Hanover Insurance Eyes Specialty Expansion, Restructures Agency Biz
The Hanover Insurance Group Inc. is making some organizational changes as it implements what its CEO calls its "go-forward business strategy, Hanover 2021," focused on growing responsibly, managing ...
InsurTech Investments Expected to ‘Keep Booming’ in 2017: KPMG Report
Investor interest in InsurTech is expected "to remain hot across all regions of the world" during 2017, following strong growth in 2016, according to a report published by KPMG. In the coming year, ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...