Leadership & Strategy
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
Chubb CEO Greenberg’s Comments on ‘Abusive’ Broker Behavior Not About U.S. Market: Industry Group
Chubb President and CEO Evan Greenberg is slamming the behavior of some brokers as "abusive," but a major industry group asserts that he wasn't referring to anyone in the U.S. market. The remarks at ...
Trov, an On-Demand Insurance Startup, Raises $45M to Fuel Global Expansion
On-demand insurance startup Trov raised $45 million in Series D financing, with plans to use it for an accelerated global expansion. The money will also fuel an expansion of what items Trov covers ...
The Latest Launches From Lemonade, QBE, FM Global and More
P2P startup Lemonade gained its license to start selling renters and homeowners insurance in Illinois. QBA North America and a few partners will start offering a new national workers' compensation ...
Michael O’Halleran, an Influential Aon Executive, Will Retire After 37 Years
Aon Benfield, the global reinsurance intermediary and capital adviser of Aon plc, announced that Michael O'Halleran will retire after 37 years of service. From his founding role as leader of Aon Re ...
AIG’s Turnaround Plan Is at Risk Due to Morale Crisis: UBS Analysis
A morale crisis at American International Group Inc could prevent the U.S. insurance company from keeping and hiring the talent it needs to propel it through its financial turnaround, UBS said in an ...
The Hartford Launches Customer-Focused Insurance Apprenticeship Program
The Hartford, with an eye on generating its next generation of customer service and claims employees, is beginning an insurance apprenticeship program. The property/casualty insurer is launching the ...
Get Ready to Recruit Gen Z
With the first members of Generation Z about to graduate college and already beginning to enter the workforce, it's time for companies to be proactive about learning how to attract the iGeneration, ...