Leadership & Strategy
How to Be Strategy-Focused: The Balanced Scorecard Explained
While a transformation is a daunting task for any carrier, American Modern used a tool known as Kaplan and Norton's Balanced Scorecard and Strategy to map out the way forward and develop checkpoints ...
What’s Next at American Modern: Conquering Yellowstone
"We don't call it 'digital transformation' because we haunted the organization with 'business transformation.' We needed to find a better word," American Modern CEO Andreas Kleiner says, explaining ...
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when the changes impact some ...
7 Tips for Developing Future Leaders
"What's in it for me?" Employees are more likely to feel invested in learning and development programs if they know how the training actually applies to their daily responsibilities and how it will ...
How to Build a DEI Strategy That Won’t Fall Victim to Burnout
As someone who has worked in and has been a champion for diversity, equity and inclusion (DEI) for much of my career, I know on an instinctive level the incredible value that a diverse workplace ...
Cognizant Launches Platform to Help Companies Deploy Generative AI
Cognizant announced a new, enterprise-wide platform - Cognizant Neuro AI - designed to provide enterprises with a comprehensive approach to accelerate the adoption of generative AI technology and ...
How Much Should Insurers Trust AI Chatbots?
Whether it's underwriting, claims or customer service, it seems that artificial intelligence is top of mind for the insurance industry right now. William Bennett, partner at law firm Saxe, ...
Future-Focused Insurance: Rethinking How to Sell to Millennials, Gen Z
As Gen Z (those born between 1997 and 2005) and millennials (born between 1981 and 1996) continue to age into the workforce and begin to inherit generational wealth, their buying power is ...