Leadership & Strategy
2nd Act: From Rear Admiral, U.S. Navy to Director of Insurance Operations
What does a rear admiral do after 31 years in the Navy? Instead of retiring, Rear Admiral John Spencer decided to pursue a second career in insurance. His last assignment for the Navy was as ...
2nd Act: From Commercial Airline Pilot to AXA XL’s Head of Aerospace Claims
Like most of us in the insurance business, Tom Vargo, AXA XL's claims manager-Aerospace, did not grow up wanting to be an insurance executive. He was fascinated with airplanes and wanted to be an ...
Karna Joins American Family Ventures
American Family Ventures (AFV) has appointed Dr. Henna Karna as an Entrepreneur in Residence. With a career spanning over 25 years, Karna has held numerous senior-level positions. She is known for ...
Incompetent Bosses: Study Says Responses to Them Vary by Age
A new study from the Tippie College of Business finds that workers respond differently to incompetent bosses, depending on whether they are younger or older than themselves. Michele Williams, ...
InsurTechs Need to Prioritize Data, Resilience to Tackle Climate Challenges
Swiss Re estimated in its latest sigma report that in 2021, natural catastrophes resulted in total global economic losses of $270 billion. The level of insurance coverage for these climate related ...
How to Be Strategy-Focused: The Balanced Scorecard Explained
While a transformation is a daunting task for any carrier, American Modern used a tool known as Kaplan and Norton's Balanced Scorecard and Strategy to map out the way forward and develop checkpoints ...
What’s Next at American Modern: Conquering Yellowstone
"We don't call it 'digital transformation' because we haunted the organization with 'business transformation.' We needed to find a better word," American Modern CEO Andreas Kleiner says, explaining ...
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when the changes impact some ...