InsurTech: What’s in a Word?

I love the passionate debates we have in the insurance industry about finance, business, strategy, underwriting, marketing, sales, technology and other topics. And we also debate about words: what ...

Limit Referral Hiring, Reduce Workplace Bias

Leaders looking to hire new employees have long used referrals to get the job done. But in an age when corporations are more sensitive and aware of the need to reduce bias in the workplace, limiting ...

Five Steps to Build Emotional Intelligence

During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...